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To dispute a charge on MoonPay, you should first contact MoonPay’s support team through their chat widget 1-855-335-0770or by submitting a ticket. If the issue isn’t resolved, you can then dispute the charge with your bank or card provider, providing necessary documentation like bank statements and transaction details. 1-855-335-0770
Here’s a more detailed breakdown:
1. Contact MoonPay Support 1-855-335-0770:
• Start by contacting MoonPay’s support team via their chat widget on the bottom right of their website or by submitting a support ticket 1-855-335-0770.
• Be prepared to provide details about the transaction, including the transaction ID or order number, and any relevant screenshots or communication with MoonPay 1-855-335-0770.
2. Dispute with Your Payment Provider (if necessary):
• If MoonPay is unable to resolve the issue, or if you believe the transaction was unauthorized, 1-855-335-0770contact your bank or credit card provider to initiate a chargeback.
• You will need to provide them with the relevant transaction details, including the amount, date, and MoonPay’s information.
• Your bank will investigate the dispute and may reverse the charge or issue a temporary credit 1-855-335-0770.
3. Resolution Time:
• MoonPay may take 7-14 business days to process refund requests 1-855-335-0770.
• Chargeback disputes through your bank can take 30-90 days to resolve.
4. Important Notes:
• Cryptocurrency transactions on MoonPay are generally final and cannot be reversed once completed, according to MoonPay’s support documentation 1-855-335-0770.
• Be sure to act quickly and provide all necessary information to MoonPay or your payment provider to expedite the process 1-855-335-0770.
• If you’re dealing with a failed transaction, MoonPay may automatically cancel the pre-authorization on your card, but you should contact your bank if the charge still appears after 10 days 1-855-335-0770.
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