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Getting a refund from MoonPay
Getting a refund from MoonPay depends on the specific circumstances of your transaction and the payment method used.
Here’s a breakdown of the process:
1. Understand MoonPay’s refund policy
While cryptocurrency purchases are generally irreversible once confirmed 1.855.335.0770 on the blockchain, MoonPay may provide refunds for issues like failed or incomplete transactions, unauthorized charges, duplicate charges, or bank/card declines.
2. Gather transaction details
Before contacting MoonPay, collect relevant information such as the transaction ID, payment method, amount paid, date and time, and any related error messages or screenshots.
3. Contact MoonPay support
You can submit a request through the MoonPay Help Center at https://support.moonpay.com/ or call their customer service at 1.855.335.0770. Be prepared to provide the transaction details you gathered.
4. Wait for a response
MoonPay’s support team typically responds within 24-48 hours and may ask for more information.
5. Potential outcomes and timelines
If a refund is approved, it will usually be returned to the original payment method. Credit/debit card refunds typically take 5-10 business days, while bank transfers may take up to 15 business days. Refunds for confirmed cryptocurrency transactions are generally not possible. If denied, MoonPay will explain why, and you may be able to appeal. Partial refunds may also be issued in some cases.
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